AT&T (SBCGLOBAL) problems?

[Owen DeLong <owen () delong com>]

Apologies to the list, but, I'm at Witts End on this problem.

Can someone from SBCGLOBAL with 1/2 a clue please contact me?

I'm seeing an issue between dist4-g9-3.pltnca.sbcglobal.net and
bras2-g9-0.pltnca.sbcglobal.net with intermittent complete packet
loss...

                           Matt's traceroute  [v0.54]
owen                                                   Fri Sep  1  
08:56:21 2006
Keys:  D - Display mode    R - Restart statistics    Q - Quit
                                           Packets               Pings
Hostname                                %Loss  Rcv  Snt  Last Best   
Avg  Worst
1. delong-sjca-02-e1.delong.sj.ca.us       1%  509  511     1    1     
4    118
2. zy652-a.delong.sj.ca.us                 1%  509  511     2    1     
2     11
3. sms0.sc.meer.net                        2%  503  511   232   21   
180   1332
4. metro2-transit.sc.svcolo.com            1%  505  511   241   22   
178   1343
5. 339.ge-5-1-1.er10a.sjc2.us.above.ne     2%  502  511   175   21   
193   1344
6. so-2-0-0.mpr3.sjc2.us.above.net         3%  499  510   107   21   
182   1307
7. so-3-0-0.mpr2.sjc7.us.above.net         4%  494  510   118   21   
181   1316
8. ex2-p4-1.eqsjca.sbcglobal.net           2%  504  510   140   21   
188   1345
9. bb1-p6-0.crscca.sbcglobal.net           2%  500  510   364   23   
189   1256
10. bb2-p5-0.pltnca.sbcglobal.net          2%  503  510   193   24   
183   1275
11. dist4-g9-3.pltnca.sbcglobal.net        5%  487  510   192   24   
176   1292
12. bras2-g9-0.pltnca.sbcglobal.net       46%  276  510   140   25   
190   1323
13. adsl-69-105-41-206.dsl.pltn13.pacbe   49%  264  510   107   33   
191   1094
14. adsl-69-105-74-210.dsl.pltn13.pacbe   49%  263  510    45   35   
200   1266


I am seeing this problem from multiple locations when trying to reach
destination 69.105.74.210.

Your technical support department refuses to escalate the issue unless
I can come up with the DSL phone number for the affected customer.

I can be reached at 408-921-6984.

Owen

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