decline of customer service

[Philip Lavine <source_route () yahoo com>]

Times have changed,

My experience has been recently that ISP's and ASP's have dramatically malnourished their first level support staff 
which in turn has created a resentful and lazy second teir. I am sick of the "It must be your network/cabling/CPE" 
attitude that I am getting from some teir 1 ISP's. I sick of replacing CSU's and checking extended demarcs while some 
clown in the POP is re-seating cards in the mux.

Moreover stop accusing my network of latency issues. I ran the packet capture 100 times and the client is still send a 
FIN. The reason your application is slow is because your programmers think sockets are something you plug a can opener 
into.

Finally, YOU are my vendor. I pay you money for exceptional service.

Thank you for your time.