Re: Topicality perceptions

[William Allen Simpson <william.allen.simpson () gmail com>]

J. Oquendo rambled incoherently, saying in relevant part:
> William Allen Simpson wrote:
> > Especially as I'm not aware of any Network Operator worth their salt that
> > doesn't have regular contact with their support call centers.
> Regular contact? As in finding the name of someone who actually has a clue? 
> Not the contact information of some helpdesk goon who doesn't understand
> the output of a traceroute? As in some helpdesk goon who understands what
> an AS is?
>
You are a Network Operator, and you hired support personnel that "doesn't
understand the output of a traceroute" and/or "what an AS is?"

Perhaps the real problem here is some folks have lost sight of what it means
to be a Network Operator?