Re: Outages mailing list

["S. Ryan" <auser () mind net>]

You're right, it'll probably never happen.  I do find when I am upfront 
and honest with our customers, they enjoy it and act far less irritated 
than giving them what the company would prefer and that is 'we're down, 
sorry, it'll be down for xx amount of time..'

Personally, if my ISP had issues and they were up front with me coupled 
with the fact I know shit happens, it wouldn't really bother me.  If 
they said 'we'll be back up in x minutes..' I might start to think they 
just are incompetent.

Honesty goes a long ways.  I know of a few local ISP's, Eskimo North 
being one of them that maintains an outage list and their customers love it.

The ISP I work at doesn't do this.  You get a standard mundane answer, 
unless I answer the phone. :>

Regards,

SR

Scott Weeks wroteth on 9/29/2006 5:04 PM:
> ----- Original Message Follows -----
> From: virendra rode // <virendra.rode () gmail com>
> > Scott Weeks wrote:
> > > ----- Original Message Follows -----
> > > From: virendra rode // <virendra.rode () gmail com>
> > >
> > > > Ideally (if I have better luck) I would like to get
> > > > providers to direct outage notices to this list. All
> > > that 
> > >
> > > That's not going to happen.  Providers don't want that
> > > stuff public.  Makes 'em look bad...
>
> > I'm sure they love FCC for that :-)
>
> It depends on what type of providers you're talking about. 
> Even with ILECs, there're regulated (FCC reportable) and
> unregulated (not required to report to the FCC) services. 
> You'll never get providers to say to your list, "Yep, we had
> problems.  Here's the list of them."  It'll never happen.
>
>
>
> > ..you may I'm a dreamer but I'm not the only one :-)
>
> Maybe if I had a beer I'd be a dreamer and that'd make
> sense...
> scott