Re: VOIP issues/Cisco TAC offline?

[Cat Okita <cat () reptiles org>]

On Sun, 12 Nov 2006, Arie Vayner wrote:
> I just called the US number, and got the normal "Welcome to Cisco TAC"
> IVR...

Arie -

If you reread my email, you'll notice that I specify that you need to
select either option 1 for 'network down', or option 2 for 'existing
service order', and then enter a service order...  and having just checked
again, it appears there's still an issue as of 04:00EST.

cheers!

> > I've been getting either voicemail or nothing via the network down option
> > for Cisco TAC from about 01:45EST Nov 12th onwards (it's about 03:30 now);
> > taking the 'existing service order' option ends up in a fast busy after
> > putting in the number.
> >
> > Calling the US 408-* or the EMEA numbers directly has the same result.
> >
> > I seem to recall that Cisco's gone pure VOIP, and I'm wondering if that
> > might be the source of the issue - and if that's the case, if anybody
> > would care to comment/speculate about ways to avoid this type of issue
> > in other deployments.
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