Re: trollage (Re: Akamai server reliability)

[Chris Owen <owenc () hubris net>]

On Mon, 28 Nov 2005, Deepak Jain wrote:

> > > Never underestimate the amount of airbills that can be paid with KISS
> > > strategy.
> >
> > Especially since Akamai doesn't pay for truck rolls and man hours to get
> > the replacements done onsite.
>
> I'm sorry, isn't that exactly what an airbill *is* paying for -- to get
> the equipment on site?
>
> The man hours (really, we are talking about less than a single hour to
> replace a server including all the mounting and repacking). The one man
> hour that they need (no more than 6 a year by the look of it) should
> offset the value the ISP is getting from not buying bandwidth to get to
> the content and for the improved performance they get.
>
> If that model doesn't work for the ISP in question, they should ask
> Akamai to pull their gear.

I didn't really get the impression that people were really complaining so
much (I certainly wasn't) as they were just pointing out there was an
issue.

However, I do think Akamai would be better off getting their issues with
their replacement boxes straightened out.  I agree that we get value for
having the boxes on our network (and so do they lets not forget).
However, it is a bit frustrating to replace the same box 3 times in less
than a month.  Hauling a box down to the colo is no big deal but when the
box you are taking down there has a dead CPU fan and two dead case fans
it's hard not to think you might be wasting your time.

It isn't just that they are wasting my time.  They are also wasting their
own time.  It's the overall lack efficiency that bothers me ;-]

Chris

--
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Chris Owen                ~ Garden City (620) 275-1900 ~  Lottery (noun):
President                 ~ Wichita     (316) 858-3000 ~    A stupidity tax
Hubris Communications Inc ~       www.hubris.net       ~
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