RE: Cisco and the tobacco industry

["Christopher L. Morrow" <christopher.morrow () mci com>]

On Thu, 28 Jul 2005, Geo. wrote:

> Jared,
>
> Have you ever actually tried to get the updates using this method? It really
> does take the better part of a week and no less than half a dozen emails or
> phone calls and then there is the begging...

if it's critical to your business you'd think you'd have a support
contract for it, eh? (or you decided that the 'better part of a week' and
associated risk was an acceptable cost to your business)

('you' in the royal sense, not 'you geo')

> Geo.
>
> George Roettger
> Netlink Services
>
>
> >     Cisco always has provided free upgrades to non-contract holders
> > for security bugs.
> >
> >     eg:
> >
> > http://www.cisco.com/en/US/products/products_security_advisory09186a008042d
> 51b.shtml
> > -- snip --
> > Please have your product serial number available and give the URL of this
> notice as evidence of your entitlement to a free upgrade. Free upgrades for
> non-contract customers must be requested through the TAC.
> -- snip --