nanog mailing list archives
RE: clec vs ilec, how do you know who's lying?
From: "Reeves, Rob" <rreeves () arbinet com>
Date: Tue, 19 Jul 2005 17:22:28 -0000
Jason "Feren" Olsen:
So go to the website for the ILEC and find the conect information. As
an example, SBC plasters
information for the different teams all over their pages. If you
identify that you're with your employer > when you call in and summarize the problem, you'll get transferred to somebody who can answer your
question on the ILEC work orders. Hell, they'll probably leap at the
chance to "help" you in order to
try and convince you to move away from the CLEC.
This may or may not work the way you'd think. As far as the ILEC is/should be concerned, their customer is the CLEC since that's where the work order came from. If you contact the ILEC and just happen to get that person who doesn't care, you'd be in luck. Otherwise, they'll likely say that there's nothing they can do, and that you must escallate through the CLEC...which quite frankly is exactly what you should be doing. If it's taken this long for them to not bring up your service, you should be holding your account rep by his/her ears and screaming through a bull-horn, mercilessly. Push on the sales side and make them do the leg-work. Demand to speak with a manager, and if you don't start getting satisfactory answers within 24 hours, go to the manager's manager, and continue up to VP level if necessary. With enough pressure from the top, these folks will suck it up and get it done, despite any animosity between them. Best of luck! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rob Reeves IP Network Engineer Arbinet-thexchange, Inc. 703-456-4172 rreeves () arbinet com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Current thread:
- clec vs ilec, how do you know who's lying? David Hubbard (Jul 18)
- Re: clec vs ilec, how do you know who's lying? John Curran (Jul 20)
- <Possible follow-ups>
- RE: clec vs ilec, how do you know who's lying? Kuhtz, Christian (Jul 19)
- RE: clec vs ilec, how do you know who's lying? Olsen, Jason (Jul 19)
- RE: clec vs ilec, how do you know who's lying? Reeves, Rob (Jul 19)