RE: Newedge Networks meltdown?

["Kathryn Kessey" <kkessey () alterpoint com>]

> Anyone know what happened?  Let the speculation begin :-)

they use alcatel's centralized nms with one nms instance to reroute all paths (no rerouting capability without the nms, 
no pnni.)  They won't pay for upgrades or support, and have such a contentious relationship with alcatel that alcatel 
demands cash to answer a support call (and that's not alcatel's fault.)  Once they had a major nms database problem, it 
took their finance staff ~8 hours of outage time to decide to spend the money for the support call, then the ceo 
demanded to know why their support staff took so long to fix the problem.  Don't yell at their support people, this 
attitude comes from the top.



-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of
Bubba Parker
Sent: Tuesday, November 09, 2004 10:10 AM
To: Mark Radabaugh
Cc: nanog () merit edu
Subject: Re: Newedge Networks meltdown?



I had a DS3 go down with them last night, they said that a lot of their
PVCs all showed active must had to be bounced to continue working,
and they'd only know which ones were down if people called and
told so.

On Tue, Nov 09, 2004 at 07:40:36AM -0500, Mark Radabaugh wrote:
> Seems there is a major problem within NewEdge networks this morning.  
> From the recording on the NOC line it sounds like they lost an internal 
> database and PVC's at many of the switches.
>
> Anyone know what happened?  Let the speculation begin :-)
>
> Mark Radabaugh
> Amplex

-- 
Bubba Parker
sysadmin () citynetwireless net
CityNet LLC
http://www.citynetinfo.com/