Re: Platinum accounts for the Internet (was Re: who offers cheap (personal) 1U colo?)

[Kelly Setzer <Kelly.Setzer () LiquidChicken org>]

On Mon, Mar 15, 2004 at 12:21:54PM -1000, Randy Bush wrote:
> > No true in many cases.  All I have to prove is it's not the network and
> > then I hand it off to the windows/*nix/<whatever> sysadmins.  To prove
> > it's not the network, I don't need to know the end systems in any sort of
> > detail.
>
> to pass the buck, one needs to know nothing.  what makes a great noc
> engineer is taking ownership of the user's problem.

The fact of the matter is, business environments today do not frequently
seek specific expertise to solve specific problems, preferring instead
to (ab)use existing employees to do more than they were hired to do with
less time, less training, and fewer resources than they need.  Similarly,
"experts" brought in from the outside are usually expected to opine
on their areas of expertise as little as possible so that they can be
similarly (ab)used to do things other than what they were contracted
to do.  While taking responsibility for solving problems is an important
quality, knowing how to effectively use your time is equally important.

On a good note, contract killers seem exempt from this trend.

Kelly