nanog mailing list archives
RE: Teaching/developing troubleshooting skills
From: "Larry Pingree" <lpingree () juniper net>
Date: Thu, 24 Jun 2004 16:29:16 -0700
Hi Pete, If you have a test lab, a good thing would be to setup a complete functional network. Show the engineer how it's configured. Then have them leave the room and then break it. Send them back in to look at what is wrong. As they move through the process, help them by guiding them through the troubleshooting process in a mentoring fashion, help them analyze and break apart the problem. LP Best Regards, Larry Larry Pingree "Visionary people, are visionary, partly because of the great many things they never get to see." - Larry Pingree -----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of Pete Kruckenberg Sent: Thursday, June 24, 2004 4:09 PM To: nanog () merit edu Subject: Teaching/developing troubleshooting skills I'm working on trying to teach others in my group (usually less-experienced, but not always) how to improve their large-network troubleshooting skills (the techniques of isolating a problem, etc). It's been so long since I learned network troubleshooting techniques I can't remember how I learned them or even how I used to do it (so poorly). Does anyone have experience with developing a skills-improvement program on this topic? If you've tried such a thing, what worked/didn't work for you? Outside training? Books? Mentoring? Motivational posters? I'm particularly sensitive to the "I got my CCNA, therefore I know everything there is to know about troubleshooting" perspective, and how to encourage improving troubleshooting skills without making it insultingly basic. Thanks for your help. Pete.
Current thread:
- Teaching/developing troubleshooting skills Pete Kruckenberg (Jun 24)
- Re: Teaching/developing troubleshooting skills Jon R. Kibler (Jun 24)
- Re: Teaching/developing troubleshooting skills Bruce Pinsky (Jun 24)
- Re: Teaching/developing troubleshooting skills Darrell Greenwood (Jun 25)
- Re: Teaching/developing troubleshooting skills Edward B. Dreger (Jun 26)
- <Possible follow-ups>
- RE: Teaching/developing troubleshooting skills Larry Pingree (Jun 24)
- Re: Teaching/developing troubleshooting skills John Neiberger (Jun 25)
- Re: Teaching/developing troubleshooting skills John Neiberger (Jun 28)
- Re: Teaching/developing troubleshooting skills Michael . Dillon (Jun 28)
- Re: Teaching/developing troubleshooting skills Bruce Pinsky (Jun 29)
- Re: Teaching/developing troubleshooting skills Eric Brunner-Williams (Jun 28)
- Re: Teaching/developing troubleshooting skills Michael . Dillon (Jun 28)