PING: blacklist.mail.ops.worldnet.att.net-clueful admin at AT&T

[Ben Browning <benb () theriver com>]

The following is an autoresponse I have been forced to make in my email 
client. I get, on average, 1-2 emails per week since I originally posted 
here asking for help with my own att.net blacklisting woes. That was in 
*August*. I posted this here once before, in hopes that perhaps it would 
get as widespread in Google as my original post has been. Today alone I 
have received 3 emails about this issue. I would highly appreciate an 
offlist email telling me what you are doing to document your blacklist and 
the procedure ISPs must follow to get removed. Alternately, AT&T payroll 
may contact me and we can discuss my consulting rates, should you wish me 
to continue being your only source of documentation and support for this 
blacklist.

~Ben

---begin autoresponse---

Here's a post I posted to NANOG and news.admin.net-abuse.email, as I have 
gotten a lot of replies abut this.

---
Subject: ATTN: Anyone with RBL clue at att.net

Something must be highly broken at ATT. I have been receiving tons of 
emails in response to a Usenet posting I made months ago asking if anyone 
knew how to get out of att.net's private RBL.

The procedure:

What I did:

Called the contact in the whois record...
   Administrative Contact, Technical Contact:
      GNMC  (VXGTRUVDOO)                rm-hostmaster () ems att com
      3324 Hollenberg
      Bridgeton, MO 63044
      US
      314-264-9672 fax: 281-664-9975

Asked for their abuse department. Kept asking and calling back and leaving 
messages, etc, until finally I got a response. It took me several days.

AT&T - please document the removal procedures on your website immediately. 
You are apparently doing some very heavyhanded blocking and professionalism 
demands you at least give admins some recourse to figure out why they are 
blocked and how to fix their problems.

~Ben




(I speak for myself here)
---
   Ben Browning <benb () theriver com>
      The River Internet Access Co.
         WA Operations Manager
1-877-88-RIVER  http://www.theriver.com