Re: Allegiance telecom boston colo down?

[Eric Gauthier <eric () roxanne org>]

> > ...then if you have a good reason to ask, they'll help you, and if
> > not, they won't.  This should not surprise anybody; that's how NOCCs
> > are.
>
> I guess we'll have to wait for Allegiance customers "leak" the
> information.  The leaks may not be as accurate as if the information
> came directly from Allegiance.  Other providers such as AT&T, Earthlink,
> MFN, RCN have a different philosophy about providing information
> concerning their network status.  Not all NOC's are the same.

Yeah, and you'll have to wait for a while since our business unit -
 who is a customer and has called repeatedly both the NOC and their
sales team - has received nothing beyond "we don't know what's wrong".

Eric :)