Re: OT: level3 contact

[joe mcguckin <joe () via net>]

We were L3 customer a while back. We tried to get in contact with our
account rep for a couple of weeks with no results. We found out that L3 had
laid off most of their sales staff and had decided to focus on wholesale
sales. Our 'new' account manager later told us that L3 didn't want to sell
anything smaller than an OC3.

Now, that was about a year ago. Perhaps it's different now.

Joe


On 3/5/03 2:01 PM, "Daniel Golding" <dgold () FDFNet Net> wrote:

> The assumption here is that they are a current customer, with an active
> connection, and have exchanged routes. We don't know any of that. Level(3)
> is generally pretty responsive - if the guy on the phone doesn't know the
> answer, they tend to be pretty good about finding out.
>
> Maybe the original poster would care to share the resolution?
>
> Thanks,
> Dan
>
> On Wed, 5 Mar 2003, Andy Dills wrote:
>
> > On Wed, 5 Mar 2003, Kris Foster wrote:
> >
> > > > > Can someone clueful at level3 please contact me about bgp.  We are a
> > > > > customer, and phone calls and email have failed to get us a contact.
> > > >
> > > > WOW...you're a _customer_ and you can't get somebody on the phone?
> > >
> > > 'get somebody on the phone' or 'get someone with BGP clue on the phone'
> >
> > Either and both. I'm sure L3 has people outside of their core engineering
> > group that understand BGP.
> >
> > Ok, so maybe he's looking to start running BGP. I could understand not
> > being able to get somebody on the phone without effort when trying to get
> > things running the first time (but with multiple emails and calls, it's
> > still inexcusable). However, if you're already exchanging routes with
> > them, there's no excuse for not being able to get somebody who understands
> > BGP on the phone.
> >
> > Andy
> >
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