RE: Sprint NOC? Are you awake now?

["Mark Borchers" <mborchers () igillc com>]

Sprint's support contact structure is rather specialized, rather
than one-size-fits-all. 

http://www.sprint.net/contacts.html

Could you kindly verify that you've tried the right place before
sending NANOG to General Quarters?

Thanx

>   I didn't know their NOC number, puck.nether.net is down, 
> normal phone channels lead to voicemail jail. Sorry to 
> disturb your morning but its much easier to complete by 0600 
> than to have five counties worth of users dialing a phone 
> right next to where you're working.
>  
> Simon Lockhart wrote:
> > On Fri Aug 29, 2003 at 04:10:27AM -0500, neal rauhauser wrote:
> > >   I've just upgraded a Cisco 7206 for a customer with a DS3 and 
> > > we're now ready to take full routes. No one is answering 
> at support, 
> > > email has gone unanswered for thirty minutes - if someone at the 
> > > Sprint NOC is awake please call Neal or Mike at 
> 402-426-6136 - we'd 
> > > really like to get this done before customers start waking up ...
> >
> > Since when was nanog a way to get in touch with NOCs?
> >
> > Simon
> > --
> > Simon Lockhart          |   Tel: +44 (0)1628 407720 
> (x37720) | Si fractum
> > Technology Manager      |   Fax: +44 (0)1628 407701 
> (x37701) | non sit, noli
> > BBC Internet Operations | Email: Simon.Lockhart () bbc co uk   
>  | id reficere
> > BBC Technology, Maiden House, Vanwall Road, Maidenhead. SL6 4UB. UK
>
> -- 
> mailto:neal () lists rauhauser net
> phone:402-301-9555
> "After all that I've been through, you're the only one who 
> matters, you never left me in the dark here on my own" - 
> Widespread Panic