Popular trouble ticket management system for IP NOC

[Yu Ning <yuning () cndata com>]

Hi nanog,

Have any idea of the current popular trouble ticket system for the NOC ?
The system used to accept, dispatch, close, store and search trouble
ticket
or customer case ? It's pretty much a NOC work flow system, but more
focused
on IP NOC.

So what's the popular one ? How about HP help desk, or CA ?  Any other ?


thanks for any input.

Yu Ning
______________________________________

(Mr.) Yu Ning, Vice Director
Networking & Engineering Dep.
North Telecom BU, China Telecom
Beijing, P.R.China +86-10-66501239
Personal Page-> http://navidog.126.com
______________________________________