Re: spam, what to do:)

[Barry Shein <bzs () world std com>]

1. Make sure you have accurate billing information on them, a good
credit card, a phone number you've actually called them back on, that
sort of thing.

2. Make it clear you'll charge some clean-up fee for spamming billed
at $250/hour 4hr minimum.

the first item is most important, spammers thrive on anonymity
(actually, fraudulent identity), if they feel your procedures don't
allow them anonymity/fraud they'll go somewhere else.



On October 8, 2002 at 23:21 scott () graphidelix net (Scott Granados) wrote:
> My question is this.  The company I work for has a no spam policy.  
> Sometimes users do and of course we shut them off.  My own feelings asside 
> its what is considered proper in the isp community so we do it with out 
> question.  However, what is the best policy and procedure to prevent 
> people from spamming in the first place and secondly if they do and get 
> terminated fix the damage done.  I have no desire to support spam or 
> enable spammers but there are bad users and sometimes they do.  Any 
> positive advise on dealing with these guys above just turning them off 
> would be helpful.