RE: Maybe OT-Qwest DSL

["James" <james () james-web net>]

Of course if a customer is down, it doesn't matter if you had the
greatest network status page with 24/7 realtime updates, as their only
method of finding out what is wrong is using the telephone to call you.
At the same time.

My cable provider has this issue.  About once every 4 months (or every
major major thunderstorm), theres a major island-wide outage.  Since
they have a very high market saturation, you now have thousands of
people calling in to the call center.

- James

> -----Original Message-----
> From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On 
> Behalf Of Johannes Ullrich
> Sent: Wednesday, July 10, 2002 3:45 PM
> To: Christopher J. Wolff
> Cc: nanog () merit edu
> Subject: Re: Maybe OT-Qwest DSL
>
>
>
> > I just had a Qwest DSL tech tell me to go f--- myself.
>
> How did you manage to talk to them to begin with? They had
> some larger outage this morning and the 888 number just 
> returned a busy signal all morning (I guess that's what you 
> get from not setting up a simple 'network status'
> page)