nanog mailing list archives
Re: NOC Question
From: Timothy Brown <timothy.brown () pobox com>
Date: Fri, 19 Oct 2001 20:22:45 -0400
On Fri, Oct 19, 2001 at 02:27:01PM -0700, Brian Whalen wrote:
Of course when it looks like mission control, customers are always being paraded through, and nocsters generally dont like that. I once worked in a NOC where they had a conference room next to it with quick open and close shutters. So you'd be workin, then on display all of a sudden without warning. I really loathed that. Brian "Sonic" Whalen Success = Preparation + Opportunity
Our own NOC has a glass wall on the side where people can see in. this bothered the engineers, so we added privacy filters to their workstation displays. It's a display NOC, but if anyone wants to come in, they have to set up an appointment and even that isn't final; the network operations center manager has to give final approval. If there's an operations situation going on, then no distractions are allowed. Customers respect us more knowing a) we have a NOC and they can see the engineers inside and b) we care about our service enough not to allow distractions to our operations folks. There are ways to balance "mission control" and "functional" environments, but that goes without saying. Tim
Current thread:
- NOC Question Kath (Oct 18)
- Re: NOC Question J.D. Falk (Oct 18)
- Re[2]: NOC Question Richard Welty (Oct 18)
- Network Tools Mike Hyde (Oct 18)
- Re: Network Tools Mike Hyde (Oct 18)
- Re: Re[2]: NOC Question scott w (Oct 18)
- Message not available
- Re: Re[2]: NOC Question Gregory Urban (Oct 30)
- Re[2]: NOC Question Richard Welty (Oct 18)
- Re: NOC Question J.D. Falk (Oct 18)
- Re: NOC Question Brian Whalen (Oct 19)
- Re: NOC Question Timothy Brown (Oct 19)
- Re: NOC Question Valdis . Kletnieks (Oct 19)
- Re: NOC Question J.D. Falk (Oct 19)
- Re: NOC Question Greg Maxwell (Oct 19)
- Re: NOC Question mike harrison (Oct 19)
- Re: NOC Question Jim Popovitch (Oct 19)
- Re: NOC Question Andrew Brown (Oct 19)
- Re: NOC Question Mike Lewinski (Oct 19)
- <Possible follow-ups>
- Re: NOC Question Fred True (Oct 18)