Re: Last NYC 9/11 Internet repairs

["Mike Moglin" <mike () jungle net>]

I can't speak for anyone else, but I know that my company was not offered
any alternatives what so ever.  As a matter of fact in a conversation
earlier today the tech on the phone joked that I could have had new service
installed faster than this is getting repaired.

----- Original Message -----
From: "Sean Donelan" <sean () donelan com>
To: "Mike Moglin" <mike () jungle net>
Cc: <nanog () merit edu>
Sent: Tuesday, November 06, 2001 7:50 PM
Subject: Re: Last NYC 9/11 Internet repairs


> On Tue, 6 Nov 2001, Mike Moglin wrote:
> > Let me clarify...
> >
> > Several customers in lower Manhattan using UUNet DSL (they resell covad)
are
> > still experiencing outages, they've closed all the tickets and rolled
them
> > up into a master ticket.
>
> As of September 24, COVAD reported less than 450 DSL customers were
> without service, out of an original 30,000.  The remaining customers
> were served by Verizon loops out of 140 West St.
>
> I believe UUNET (as well as several other providers) have offered
> customers the option to restore some service through alternative
> product offerings.  This includes wireless, dialup, and installing
> service in other locations.
>
> Are you claiming those UUNET customers weren't offered alternate
> ways to restore their service?  Or they declined the offer, and
> prefer to wait for their DSL service whenever it may be restored?