nanog mailing list archives
Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: "Hunter Pine" <hunter () compuhelp com>
Date: Mon, 14 May 2001 07:46:32 -0400
You are aware that a good percentage of the T1's you purchase nowadays are just a pair of bonded 768 dsl lines, right? The phone companies have been doing that for over 20 years to save on copper. Hunter Pine Vice President, Network Operations hunter () compuhelp com ----- Original Message ----- From: "Joe Marr" <jmarr () twmaine com> To: "'John Palmer (NANOG Acct)'" <nanog () adns net> Cc: <nanog () nanog org> Sent: Sunday, May 13, 2001 9:31 PM Subject: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
Why would anyone purchase dsl to run their business on. Let me guess, the price was right. -----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of Alex Rubenstein Sent: Sunday, May 13, 2001 9:03 PM To: John Palmer (NANOG Acct) Cc: nanog () nanog org Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Welp, you are the one who picked xDSL for your business... On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote:<FLAME ON> It has been a trying time at CAIS in the last few days, I'm sure. PSINet dumped all of their DSL customers onto CAIS. Covad is the
backhaul
provider for them both. Need I say more? Bottom line, I dont know how many thousands of people were without
service
for more than a day because the whole transfer was botched. We have a situation where we had a DSL connection from PSI and were
using
our own IP addresses. Problem is that no one changed the routing tables and the packets dead-ended at PSI. Getting CAIS to fix this problem has been a nightmare. At first, PSI
didnt
stop announcing the routes and now that they have, it seems that CAIS will not announce the routes till Monday becuase "no one at our NOC knows how to do this and the one guy (ONE GUY IN THE WHOLE COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn'tworkweekends." Bottom line from CAIS:" S***W the customers, we dont work weekends. Wedon'tcare that your entire business has been dead in the water since Wednesday, you can go to H**L, we'll get to it Monday, if we feel likeit."Our lawyers are looking at what actions we can take against them. It maybetrickey, but we will try. Needless to say, we will be moving our connection. I have some choicewordsfor them when they send us our first monthly bill, which I'm certain,
they
will do on weekends just fine. IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE ANNOUNCEMENTS INTO YOUR BGP4 TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OFYOURCUSTOMERS (NOT JUST US) WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND
JOB.
<flame off - sorry to the list for being so loud> John
Current thread:
- To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS John Palmer (NANOG Acct) (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Alex Rubenstein (May 13)
- People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Joe Marr (May 13)
- Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Hunter Pine (May 14)
- Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS mike harrison (May 14)
- Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND , TAKE CARE OF YOUR CUSTOMERS John A. Tamplin (May 14)
- 2 Wire T1 - HDLC mike harrison (May 14)
- Re: 2 Wire T1 - HDLC Hunter Pine (May 14)
- Re: 2 Wire T1 - HDLC John A. Tamplin (May 14)
- Re: 2 Wire T1 - HDLC Hunter Pine (May 14)
- Re: 2 Wire T1 - HDLC John A. Tamplin (May 15)
- Re: 2 Wire T1 - HDLC Hunter Pine (May 14)
- Re: 2 Wire T1 - HDLC Scott Madley (May 15)
- People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Joe Marr (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Alex Rubenstein (May 13)
- Re: 2 Wire T1 - HDLC Christian Kuhtz (May 15)