Re: OT-ish: netsol facist contact info?

["Alexei Roudnev" <alex () relcom EU net>]

When I call support by the phone, and when  I have enougph time to talk 10
minutes, explain a problem, repeat _I know how to pay, my problem is another one_,
yes, sometimes support can help. problem is tjhat phone support is good for USA
only, and only for thiose who knopw English well. Yes, I can call them now (when I
am living here), now try to do it from another country.

They are Internet company, not USA company... It's a difference. And such support
is 99% useless for anyone except American sysadmins... If they was MacDonalds. it
could be another issue... For Internet company, their support is brainless one!


----- Original Message -----
From: "deeann mikula" <deeann () telerama com>
To: "Alexei Roudnev" <alex () relcom EU net>
Cc: "Cerqua, Toby" <tcerqua () platinumsystems net>; <nanog () merit edu>
Sent: Thursday, April 12, 2001 11:54 AM
Subject: Re: OT-ish: netsol facist contact info?


> On Thu, 12 Apr 2001, Alexei Roudnev wrote:
>
> > netsol is an excellent example of American, braimnless, 24x7 service support
which
> > is useless for the smart people and does exist for the dumb ones.
>
> i beg to differ.
>
> while i am hardly the person to defend netsol, i think your comments
> are a gross exaggeration and a blind generalization.  how big is your
> sample set that you are drawing this conclusion from?
>
> i phone netsol 3-4 times a week, for the past 2 years.  each time i
> do, i get ambiguities straightened out, domains modified manually by
> the support person, or the updated report (nic handle report, domain
> status report, etc.)  that i requested.  i call the business support
> group, which maybe you don't have access to.  (based on the volume of
> requests that we process, we are shuffled off to the business
> support.)
>
> granted, i am often calling because their automated system has lost or
> misconstrued my response/request.  but when i do talk to their support
> team, i am always satisfied.  it would be impossible to do business
> with them if i could not reach a clueful human who makes everything
> ok.
>
>
> deeann m.m. mikula
>
> network administrator
> telerama internet -- http://www.telerama.com
> abuse () telerama com/spam () telerama com
> 1.877.688.3200x501
>
> > My example:
> >
> > begin:
> > Me: I payed extra 35$, can you confirm that domain will be renewed for extra
one
> > year, I does not see it on the whois?
> > NS: If you did not payed, use our web to pay. If you had _last_ notification,
> > dismiss it.
> > Me: I know; but I am asking you about my extra payment - if my friend payed
70$
> > and I payed 35$ for the same domain, what will really happen?
> > NS: If you did not payed, you can do it by the web. If you have _fginal_
> > notification, dismiss it. etc.
> >
> > goto begin
> >
> > Just the same as to ask questions to  the typewriter...
> >
> >
> > ----- Original Message -----
> > From: "Cerqua, Toby" <tcerqua () platinumsystems net>
> > To: <nanog () merit edu>
> > Sent: Thursday, April 12, 2001 7:26 AM
> > Subject: OT-ish: netsol facist contact info?
> >
> >
> > > i've been trying to get through to nanog for months now to do a simple
> > > address change. of course i used their form correctly -- several times, in
> > > fact -- and i've exchanged emails with some lackey on the problem. once i
> > > made the problem clear, communications dropped off sharply. anyone know a
> > > contact with a clue? i'd rather get this done *before* the time runs out and
> > > i lose the name.
> > >
> > > thanks much. of course, please respond off-list.
> > >
> > > -t