nanog mailing list archives
Re: Ameritech Service Quality Report
From: "Majdi S. Abbas" <msa () samurai sfo dead-dog com>
Date: Sun, 3 Sep 2000 02:09:09 -0700
On Sun, Sep 03, 2000 at 01:30:18AM -0700, Sean Donelan wrote:
The Michigan Public Service Commission has launched an investigation into Ameritech's service quality. According to Ameritech, in August the estimated average repair time will be 115 hours (almost 5 days). Significantly up over previous years' average repair times of about a day (25-28 hours). http://www.cis.state.mi.us/mpsc/comm/ameritech.htm What I find interesting isn't Ameritech's long repair times, but how do providers promise 4 hour repair times when the dominant local loop provider takes over a day to fix something on a good day.
You're presuming they answer the phone. This has been the case for the past few years: Two weeks ago, I called Ameritech over a hicap repair issue. I spent 75 minutes on hold, only to get disconnected. After calling back, I spent 90 minutes on hold, only to get to an individual who transferred me. I was disconnected during the transfer. Indeed, we had to wake up the VP of another Ameritech division, in the middle of the night, to get his people to open a ticket on this circuit. That was the only way we got it looked at at all. Ameritech repair is useless. While living and working in Michigan, I frequently had to go to the PSC over stupid issues Ameritech should have been able to resolve quickly. --msa
Current thread:
- Ameritech Service Quality Report Sean Donelan (Sep 03)
- Re: Ameritech Service Quality Report Deepak Jain (Sep 03)
- Re: Ameritech Service Quality Report Brian Wallingford (Sep 03)
- Re: Ameritech Service Quality Report Majdi S. Abbas (Sep 03)
- Re: Ameritech Service Quality Report Bill Fumerola (Sep 03)
- Re: Ameritech Service Quality Report Kevin Day (Sep 03)
- Re: Ameritech Service Quality Report Bill Fumerola (Sep 03)
- Re: Ameritech Service Quality Report Brett Frankenberger (Sep 03)
- Re: Ameritech Service Quality Report Steve Sobol (Sep 04)
- Re: Ameritech Service Quality Report Nathan Stratton (Sep 04)
- Re: Ameritech Service Quality Report Steve Sobol (Sep 04)
- Re: Ameritech Service Quality Report Steve Sobol (Sep 04)
- Re: Ameritech Service Quality Report Deepak Jain (Sep 03)
- Re: Ameritech Service Quality Report Steve Gibbard (Sep 05)
- Re: Ameritech Service Quality Report Jared Mauch (Sep 05)
- Re: Ameritech Service Quality Report Jeff Ogden (Sep 06)
- Re: Ameritech Service Quality Report Shawn McMahon (Sep 06)