Re: shopping for NOCs

[John Hall <j.hall () f5 com>]

Joseph Birthisel wrote:
> The people do make the difference.

Case in point:  Last night I called USless West to complain (again) about
the horrible service on my DSL connection.  I'm seeing between 4% and 30%
packet loss continuously since their big (unreported, 'cept here) outage
a week or so ago.  Last time I called the rep. could barely spell DSL and
all they did was search their knowledgebase and read the answers back.
This time, the guy did a bunch of pings and traceroutes, found the leaky
router (which I confirmed) and put in a Trouble Ticket with uswest.net.
No resolution yet, but the person made ALL the difference.  Too bad, US
West has so few good people.

-- 
John Hall <j.hall () f5 com>                                     F5 Networks, Inc.
Senior Test Engineer                                          206-505-0800

Afternoon very favorable for romance.  Try a single person for a change.