Re: DSL (was shopping for NOCs)

[Chris Williams <chris.williams () third-rail net>]

Doesn't this have more to do with the philosophy of the company
providing service than the technology being deployed (DSL)?
Maybe the problem is that DSL tends to involve LEC people who are
infected with the obsolete lazy-monopoly attitude of the incumbents.

In any case, are there unique operational challenges posed by DSL that
are causing some of these problems? Is there anything we can do as a
community to address them (or encourage the people who need to address
them, to do so)?

Maybe this discussion could evolve into something a little more useful
than "my DSL provider sucks"..."me too", since there seems to be a lot
of interest (or at least a lot of unhappy voices)..

Joseph Birthisel wrote:
> DSL NOCs to my experience are badly run and resolution time is not good
> (to
> put it nicely). They do not keep good documentation (or their people
> don't
> choose to use it) on what circuits affect which customers, which ISPs
> their
> outages affect, or how to match a CID with a dslam. Most notable in this
> area
> is Northpoint's NCC. My hope is that either (a) over time they will get
> more
> standardized in their outage notification and communication with the
> ISPs
> they partner with (b) the technology becomes outdated soon and customer
> connectivity does not rely on their technical support.