Re: Need routing engineer from Verio

[john heasley <heas () shrubbery net>]

On Sun, Feb 27, 2000 at 08:36:01PM -0500, David Diaz wrote:
> Well it's happened again.  It was easy to see this one coming.  I 
> think we all know when and what we should post.  It's important to 
> try and email and yes even a PHONE call the the repective NOC.  That 
> is why we have them 24x7 with lots of fancy screen.
>
> What I think is import for the new engineers is to have a list of 
> those phone numbers handy.  Lauren Nowlin was nice enough to import 
> her list of every noc into my Palm.  I think it would be wonderfully 
> useful to make such a Palm list public so every engineer can have it 
> handy everywhere they are.
>
> Backbone web sites dont always do a job of making the number easy to 
> find.  Not to mention when we experience an outage with that backbone 
> we cant reach the web page.

a web page exists with a list of contacs for many of the NOCs.
http://puck.nether.net/netops/

> Just wanted to turn something negative into a possible positive. For 
> the record Randy responded within minutes.  Impressive.
>
> dd
>
>
>
>
> At 3:40 PM -0800 2/27/00, Rizzo, Mark wrote:
> > Yes, I did send to peering and noc a few minutes later.  I was not sure how
> > quickly the peering email addressed was polled so I was looking for some
> > help sooner from a clueful person on this list.  (Which I have mostly
> > received, minus the few requisite hate mails)
> >
> > Mark
> > EA.COM
> >
> > -----Original Message-----
> > From: TTSG [mailto:ttsg () ttsg com]
> > Sent: Sunday, February 27, 2000 2:53 PM
> > To: rbush () bainbridge verio net
> > Cc: MRizzo () eahq-exchange ea com; nanog () merit edu
> > Subject: Re: Need routing engineer from Verio
> >
> >
> >  >
> >  >
> >  > > Hello, I need to contact someone from Verio that can help me sort out a
> >  > > routing issue between Verio and my company.
> >  >
> >  > posted two minutes after mail sent to peering () verio net and no mail sent
> > to
> >  > noc () verio net.  brilliant.
> >  >
> >     Ya blame him?  With the response times and cluelessness factor I've
> > run
> > into with various Verio departments, I'm suprised he bothered at all.
> >
> >                     Tuc/TTSG
>
>
> Thank you,
> David Diaz
> Chief Technical Officer
> Netrail, Inc
>
> email:   davediaz () netrail net, davediaz () fla net, cougar () mail rockstar org
> pager: davediaz () bellsouthips com
> NOC: 404-522-1234
> Fax:    404 522-2191
>
>   -----------------------------------
> Build 1:       46 cities nationwide -- COMPLETE
> Build 2:       80 OC48s Nationwide [no typo]
>
>
> ++ FAILURE IS NOT AN OPTION! ++
> ------------------------------------