Request for Assistance

[ken.woods () SWADMIN SWEETWATER TSTC EDU]

I am currently preparing to offer a bid package for OC-3 Internet 
access to several Tier 1 providers.

Can anyone provide me with any hard learned lessons as to what I 
need to be using as a measure in evaluating vendor proposals other 
than SLA, mean uptime, redundancy, trouble ticket escalation, 
cost, etc.

What I'm looking for are the things that you look back and say if 
only I had know about this six months ago.

Please reply privately to:

ken.woods () sweetwater tstc edu

Thank You,

Ken Woods
Director of Network Administration
Texas State Technical College
915-235-7326