Re: Clue at @Home?

["Jim Logan" <ypcat25 () hotmail com>]

Sounds like classic @Home customer service... Oh well, time for me to order 
a real circuit I guess...  Christ, their Level-2 people can't even get into 
their routers and the escalation for those guys don't even know what to look 
for...  And forget about getting to talk to anyone above level-2...

--Jim


> From: Alan Clegg <alan () clegg com>
> To: Jim Logan <ypcat25 () hotmail com>
> CC: nanog () merit edu
> Subject: Re: Clue at @Home?
> Date: Tue, 12 Dec 2000 21:05:23 -0500
>
> Unless the network is lying to me again, Jim Logan said:
>
> > Anyone have a phone number for someone with a clue at @Home?
> >
> > Getting tired of their level 2 support telling me my packet loss is 
> because
> > I'm pointing to the wrong nameserver....  Ugh...
>
> I can't even get that far.  I call them to report attacks coming
> from their network and get forwarded to voicemail hell... I finally
> get to the point of leaving a message and I never get a callback.
>
> AlanC

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