nanog mailing list archives

Re: Example of good customer communication

From: Steve Sobol <sjsobol () NorthShoreTechnologies net>
Date: Fri, 28 Apr 2000 23:33:50 -0400


Sean Donelan wrote:

CSX experienced a communication outage this morning in their MCI/Worldcom
supplied network.  Here is an example of CSX's customer notification

http://www.csxt.com/cus/pressview.cfm?ID=3191


Very well-written. Concise, to the point, and doesn't attempt
to hide anything.

--
North Shore Technologies, Cleveland, OH 
http://NorthShoreTechnologies.net
sjsobol () NorthShoreTechnologies net - 888.480.4NET - 216.619.2NET

"Never attribute to malice events more properly attributed to corporate
greed." --Me, March 28th, 2000

Current thread:

Example of good customer communication Sean Donelan (Apr 28)
- Re: Example of good customer communication Steve Sobol (Apr 28)