nanog mailing list archives
RE: Network Solutions with another twist
From: "Roeland M.J. Meyer" <rmeyer () mhsc com>
Date: Sat, 22 Apr 2000 08:23:12 -0700
is anyone keeping track of NSI errors?
Ken Eddings Sent: Wednesday, April 19, 2000 2:34 PM I second that. I've been dealing with them around four years now and have never managed to speak to a human.
I avoid speaking to NSI support critters as much as possible and I never ask for anything "out of the box". Been doing that for five years now.
When pushed we've had to expedite things and pay the new expediting fee, which wouldn't have been necessary had reasonable customer service been available in the first place. Seems to me the generally regarded poor service might be used to drive business to their extra-cost services.
But ... of course!<g>
At 11:43 AM -0400 4/19/2000, Stewart Gott wrote:
scary! Theirattitude seems to be if you fill out the on-line or email form to the computer's satisfaction, and the computer accepts andprocesses it, fine,otherwise they have absolutely no clue how to help you, how to change anything, how to update anything, it really is pathetic!
Agreed, this seems to be the standard. Note that Verisign is almost as bad. We went to self-signed certs, a long time ago, because we were tired of getting raped there as well. Now that Verisgn has bought NSI, I expect no improvement in service. They probably still won't be able to get Guardian running right.
Current thread:
- Network Solutions Stewart Gott (Apr 19)
- Re: Network Solutions with another twist Ken Eddings (Apr 19)
- RE: Network Solutions with another twist Roeland M.J. Meyer (Apr 22)
- Re: Network Solutions with another twist Ken Eddings (Apr 19)