nanog mailing list archives
Proactive notification, one disaster at a time
From: Sean Donelan <sean () donelan com>
Date: 18 Nov 1999 20:13:38 -0800
Since I posted about the problem, I guess I should also post when a company announces an improvement. Worldcom announced today it will proactively notify customers about network problems. Its subsidary, UUNET, had a proactive notification program for a few years. Worldcom joins other companies such as BBN (now GTEI), who established a proactive notification program after a rat took down its west coast operation and AT&T announced improvements in its notification program after its network outage last year including multiple notification methods. We all know there will be network problems from time to time. Its good to see one more company's management decide to add proactive customer notification. I speak only for myself.
Current thread:
- Proactive notification, one disaster at a time Sean Donelan (Nov 18)
- Re: Proactive notification, one disaster at a time Patrick Greenwell (Nov 18)