nanog mailing list archives
RE: Vendor Support Clue/NOC Clue
From: "James D. Wilson" <netsurf () sersol com>
Date: Sat, 26 Jun 1999 09:13:10 -1000
Do what Cisco did. (1) tie everyone's job and bonuses to customer satisfaction surveys and (2) have TAC engineers keep bringing in additional help until the problem is solved and not just pass it on to someone else. They also seem to have a fairly well-honed clue-detector - I've yet to hear of one talking down to a customer. - James D. Wilson, CCDA "non sunt multiplicanda entia praeter necessitatem" William of Ockham (1285-1347/49) -----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of Forrest W. Christian Sent: Friday, June 25, 1999 8:11 PM To: nanog () merit edu Subject: Vendor Support Clue/NOC Clue
Current thread:
- Vendor Support Clue/NOC Clue Forrest W. Christian (Jun 25)
- Re: Vendor Support Clue/NOC Clue Michael L. Barrow (Jun 26)
- RE: Vendor Support Clue/NOC Clue James D. Wilson (Jun 26)
- Re: Vendor Support Clue/NOC Clue J.D. Falk (Jun 28)