Re: Cisco TAC KRAP !!

["Alex P. Rudnev" <alex () Relcom EU net>]

It's the real life - you became skilled, and technical support (of any 
company) rotate and can't be skilled enougph. Cisco DID the rigth thing - 
they create CCO.

Through we sometimes have got real support from the local cisco people 
(not from the Cisco Russia but from some other companies specialised by 
CISCO). Sometimes we did not. And I never had an illusions about TAC - if 
you are not hight-priority customer or CCIE yourself, you have nit a 
chance to contact really skilled people by TAC.

Nothing strange.


On Fri, 25 Jun 1999, TOO MUCH wrote:

> Date: Fri, 25 Jun 1999 09:43:35 PDT
> From: TOO MUCH <phantom2005 () hotmail com>
> To: nanog () merit edu
> Subject: Cisco TAC KRAP !!
>
>
> Over the last year it seems that the quality of service I have received from 
> TAC has diminished. At one time I found myself speaking to a knowledgeable 
> engineer. Who knew the product and protocols involved and they were willing 
> to share information.
>
> The norm these days is to get an engineer who knows less then I do. I'm call 
> requesting technical information pertaining to their products, What I get is 
> some clown telling me to hold on while he surfs the internal web page 
> looking for the answer. I can scan CCO myself!!
>
> Is it just me ?
>
> Phantom hates Cisco or should I say Sissy-Co TAC!!
>
>
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Aleksei Roudnev, Network Operations Center, Relcom, Moscow
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