Re: After hours contact numbers...[was: Re: hmm -- Get a load of this. Fwd'd]

["James D. Butt" <jbutt () mwci net>]

> Speaking of after hours contact numbers...do folks as a matter of practice
> keep these on file, or do people still rely on the 'business phone' method
> of contacting people?

On leased line customers. We require 3 contacts 1 Admin, 2 tech. We also 
give the customer the option. Do you want us calling you at 2:00 AM 
because something is wrong. Some customers could care yet others give us 
large escalation lists. We have electronic and paper copies of all 
information just in case.

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  James D. Butt 'J.D.'
  Network Engineer                                   Voice 319-557-8463 
  Network Operations Center                          Fax   319-557-9771
  MidWest Communications, Inc.                       Pager 319-557-6347
  241 Main St.                                          noc () mwci net 
  Dubuque, IA  52001                                   jbutt () mwci net
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