Re: Plethora of UUnet outages and instabilities

[Charles Sprickman <spork () inch com>]

Oh God, NYC1.  Look out for that ugly beast...  We are unfortunate enough
to have a connection off of that thing.  The NOC is good, if you're up for
entertainment.  Let me count the times I've heard "what's traceroute" on
the phone with them.  Let me tell you about outages where they "forgot to
take the loopback off the T" for like 6 hours.  Or my favorite (once you
hit a high-level brainwashed engineer) the good old "I don't see *any*
packet loss, so everything is OK".  "Yes, but I'm seeing ping times of
500ms to your router, and our line isn't near saturation by a long
shot"...  "I don't see any packet loss", etc...

blech.  I would not recommend them to my worst enemy.

Charles

~~~~~~~~~                                            ~~~~~~~~~~~
Charles Sprickman                               Internet Channel
INCH System Administration Team                    (212)243-5200
spork () inch com                                        access () inch com


On Mon, 30 Jun 1997, Alex Rubenstein wrote:

> Date: Mon, 30 Jun 1997 18:18:06 -0400
> From: Alex Rubenstein <alex () nac net>
> To: Josh Beck <jbeck () connectnet com>, nanog () merit edu
> Subject: Re: Plethora of UUnet outages and instabilities
>
>
> All I know is they suck moose nipples, and I disconnected from them last
> week. They have been having problems in/around cr1.nyc1 for MONTHS now, and
> they are doing nothing (that I can see) to fix it. Thier first-level
> support is horrendous. One guy once said to me, "Routers have
> processors?!". Another hung up when I told him to put "CUSTOMER IS IRATE"
> on the trouble ticket. 
>
> There are some GOOD guys over there, but them seem to be disappearing? (are
> you there, Mr. Hannan?)
>
> HELLO, GENUITY (anyone who is looking for a new provider, Genuity is DAMN
> good. and a DAMN good NOC. Sales guys are a little whacky, tho).
>
>
>
> At 02:12 PM 6/30/97 -0700, Josh Beck wrote:
> > Has everyone else been seeing the almost daily UUnet outages recently,
> > does anyone know what the true causes of these have been?
>
> ---
>
>  "Don't go with a spineless ISP;
>       we have more backbone." 
>
> Alex Rubenstein -- alex () nac net -- KC2BUO -- www.nac.net
> net @ccess corporation, 201-983-0725 -- 201-983-0725