Re: logging systems/software

[jprovo () ma ultranet com]

> does anyone have any particular favorites for reasonable cost
> logging/tracking systems for trouble reports, outage reports, customer
> service problems, and complaints (such as might be received about spam
> at an abuse address)?

Here's a vote for RUST, the redesign of multireq, out of U of Utah CS.
The direct decendant of NEU's req, it offers a lot of what a genuine
job/trouble-tracking system needs to give to the people that will use 
it.  It isn't very good for a managerial oversight of the 'call-duration'
style, but for getting things done in-between shifts and distributed staff,
it gets my solid vote.

See ftp://ftp.cs.utah.edu/pub/rust.  Current version is RUST v1.0b6pl0, 
from May 21, 1997.

Cheers,
--
Joe Provo, Network Architect                         800.763.8111 x3006
Network Operations Center                            Fax   508.229.2375
UltraNet Communications, Inc.                        <jprovo () ultra net>