Re: VitalSigns: Event Report: (Server, Slow or failed connection, red) (fwd)

[George Phillips <phillips () sprint net>]

On Wed, 16 Apr 1997, Craig A. Huegen wrote:
> The problem with this "nifty" new toy is that it enables any clueless
> newbie to insert his favorite site from the TV ads, click the "check net
> status" button, then complain, whine, and bitch to the webmaster at the
> domain at the click of a button.  The tool does it for them.

This is true.  I just took a look and it scares me.  The user doesn't even
have to evaluate what they are seeing.  If the program tells them there is
a problem, they are going to believe it without question.  Commonly they
will hold to the belief that their software is infallible, regardless of
what the network engineer tells them.  I've seen this before with other
kinds of diagnostic software, its like a case of user paranoia.

> Big difference in knowledge base...  my vote goes to procmail. =)

I'll second that!  I can feel the tickets opening and the mailboxes
filling up, even now...  :-)

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= George Phillips                    Sprintlink ISC =
= phillips () sprint net            Network Operations =
=        email page: george-pager () sprint net        =
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