Re: BBN bitten again?

[Kevin Ying <kevin () brainstorm net>]

Some word about BBN would have been worth it to me when answering calls 
because when your clients call your tech support area, their impression 
is that if they can't reach a particular site on the Internet, no matter 
how far removed you are from the path of the packet, they'll assume it's 
*your* problem.

Them: "Your connection to the Internet is down"

  Us: "Uhm... it's been up and running for the last week and a half"

Then: "I can't get to Lotus' site in Boston"

  Us: "Ah... our connection to the Internet is NOT down but some other 
org you're trying to reach appears to have a problem..."

I would have had a much more intelligent answer to give had I known there 
was a blip in BBN's network rather than do my own traceroutes and 
speculate about what could have happened.

On Fri, 1 Nov 1996, David Carmean wrote:

> I haven't seen any traffic on outage-discuss () academ com  in the
> month that I've been subscribed, so I don't know if this has 
> been hashed over already.  Perhaps this discussion should be 
> redirected there, but...
>
> I think it might be useful to have a list that an ISP or other 
> Net user could check to see if a problem had been _reported_, 
> or to see the extent of an outage as reported by the users of 
> the systems in question.  I know my helpdesk people would like 
> to know about unreachable sites before they go having 
> Joe Luser tear apart his trumpwsk.ini.  I realize NANOG is 
> not the place, but neither is a cacophony like inet-access.
>
> There are only a few vendors using the RA's IPN page...and 
> outage-discuss is for the discussion of mechanisms to report 
> such...why not just create a list for the discussion of 
> outages themselves in the mean time?
>
>
> In a previous message, Jared Mauch wrote:
> >
> [snip] 
> > and we can form a group that wants to go after vendors.
> [snip]
> >     It makes no sense to report outages here, all the NOCs of isps
> > do not monitor this list, and it would not make sense for them to either,
> > becuase currently it has too high of a ratio of unimportant stuff per
> > important and good knowledge.
> >
> >     - jared
> >
> > Randy Bush graced my mailbox with this long sought knowledge:
> > > > Since early yesterday, much or all of BBN Cambridge has been down.
> > > > Anyone know what is going on?
> > >
> > > I know this will come as a complete shock to you.  But the probability that
> > > the BBN NOC does is above 0.5, and that the members of this list do is below
> > > 0.1.
> > >
> > > Contrary to some people's belief, this list is not the worldwide NOC or
> > > trouble reporting system.
> > >
> > > randy
>
>
> -- 
> David Carmean           WB6YZM          DC574           <dlc () silcom com>
>         System/Network Administration, Silicon Beach Communications
> Unsolicited commercial e-mail not accepted.  Violators will be LARTed.
>
> This mailing list is hosted by Academ Consulting Services.

~~~
Kevin Ying, Internet Administrator      kevin () brainstorm net
Brainstorm Networks                     www.brainstorm.net
958 San Leandro Ave, Suite 300          415/ISDN-411 (473-6411)
Mountain View, CA 94043                 Fax 988-2906

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