Re: Trouble Ticket Systems

[net99 () net99 net]

> I'm looking for recommendations for a good trouble ticket system for a 
> NSP/ISP.  Nothing fancy required, just somthing solid and easy to use.
>
> I'd like to hear what others are using.

We are using Remedy.  It's highly configurable, easy to use, and works 
extremely well.  It's a little pricey, but well worth it.

Dave

-- 
Dave Siegel, Director of Engineering
Network (99) Operations Center
(800)638-9947                   (602)249-1190 after hours
dsiegel () net99 net