Workers at USIS, which vetted Alexis and Snowden, felt pressure to do more, faster

[InfoSec News <alerts () infosecnews org>]

http://www.washingtonpost.com/business/economy/security-clearance-contractor-usiss-workers-felt-pressure-to-do-more-and-faster/2013/09/20/c62c7498-2208-11e3-b73c-aab60bf735d0_story.html

By Jia Lynn Yang
The Washington Post
September 20, 2013

When Ileana Privetera started working for the contractor USIS, the firm 
that vetted National Security Agency leaker Edward Snowden and Navy Yard 
shooter Aaron Alexis, it sounded like the perfect job. A mother, she would 
have flexible hours for her family, and she would be helping the country 
by running background checks on people who were doing the government’s 
most critical jobs.

She quickly learned that she was being asked to do the impossible.

A computer-software system spat out assignments for her every week with 
new people to interview. The deadlines were merciless, with as many as 10 
cases due in a single day.

Privetera was driving madly from one end of Los Angeles to another to 
complete interviews. And she was never sure whether she was asking enough 
questions as she probed people’s personal lives, asking about their rocky 
marriages and finances.

"I didn’t like the feeling, 'Am I doing this right?' " said Privetera, who 
left her job at USIS in December after about five months. "I felt like we 
were doing something important."

[...]

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