Virgin Media loses 3,000 customer records

[InfoSec News <alerts () infosecnews org>]

http://www.computing.co.uk/computing/news/2219730/virgin-media-loses-customer

By Angelica Mari
Computing
20 June 2008

Virgin Media has lost an unencrypted computer disc containing bank 
details, names and addresses of some 3,000 UK customers that signed up 
to its services via Carphone Warehouse stores from January.

It is understood that the subsidiary of Virgin Group is communicating 
the data leakage - which occurred in late May - individually to the 
customers affected and is currently carrying out a review of its data 
protection policies and practices.

"We have been working with the Information Commissioners' Office on this 
matter and will ensure we meet our responsibilities and fully support 
our customers through this process," Virgin Media said in a statement.

It is not know why the records were stored in a CD, as the business. 
standard procedure is to use secure FTP transfers.

Virgin's case follows last week's news of the online hack of clothing 
business Cotton Traders, which lost details belonging to up to 38,000 
customers.


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