Cyber problems hit Telstra as 68,000 disappear from system

[InfoSec News <isn () C4I ORG>]

http://www.theage.com.au/breaking/0103/01/A25984-2001Mar1.shtml

Source: AAP|Published: Thursday March 1, 8:25 AM

Almost 70,000 Telstra customers have been left stranded in cyberspace
after the telecommunications giant was hit by a suspected computer
virus.

And the company, Australia's largest Internet service provider, could
face claims of more than $10 million under its customer service
guarantee, according to The Australian newspaper.

Around 68,000 Big Pond users with email accounts beginning with I, L
or M have literally dropped out of the system, the newspaper said.

The number accounts for 10 per cent of Big Ponds overall user base,
with each customer able to claim $40-a-day if there are delays in
fixing the fault.

The newspaper said a virus or computer glitch could have affected the
three separate servers which carry each of the letters.

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