Google opens its human-sounding Duplex AI to public testing

["Dave Farber" <farber () gmail com>]

Begin forwarded message:

> From: Lauren Weinstein <lauren () vortex com>
> Date: June 28, 2018 at 12:53:27 AM GMT+9
> To: nnsquad () nnsquad org
> Subject: [ NNSquad ] Google opens its human-sounding Duplex AI to public testing
>
>
> Google opens its human-sounding Duplex AI to public testing
>
> https://www.cnet.com/news/google-opens-its-human-sounding-duplex-ai-to-public-testing/
>
>    Google says its plan is to start its public trial with a small
>    group of "trusted testers" and businesses that have opted into
>    receiving calls from Duplex. Over the "coming weeks," the
>    software will only call businesses to confirm business and
>    holiday hours, such as open and close times for the Fourth of
>    July. People will be able to start booking reservations at
>    restaurants and hair salons starting "later this summer." ...
>    On Wednesday, Google revealed exactly how it will let people
>    know they're talking to an AI. After the software says hello
>    to the person on the other end of the line, it will
>    immediately identify itself: "Hi, I'm the Google Assistant,
>    calling to make a reservation for a client. This automated
>    call will be recorded." (The exact language of the demo varied
>    slightly in a few of the different demos.)  The company said
>    it will disclose that the call is being recorded "in states
>    that legally require" that disclosure. 11 states, including
>    California, Illinois and Florida "require the consent of every
>    party to a phone call or conversation in order to make the
>    recording lawful," according to the Digital Media Law Project.
>    38 states and the District of Columbia have one-party consent
>    laws. For calls between states, the stricter law needs to be
>    enforced -- for instance, California law requires it, but New
>    York law doesn't.
>
> - - -
>
> ALSO: "Teachable Moment: How Outrage Over Google's AI "Duplex" Could
> Have Been Avoided" -
>
> https://lauren.vortex.com/2018/05/11/teachable-moment-how-outrage-over-googles-ai-duplex-could-have-been-avoided
>
> --Lauren--



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