I didn't cancel my Uber account...

["Dave Farber" <dave () farber net>]

---------- Forwarded message ---------
From: Paul Saffo <paul () saffo com>
Date: Fri, Feb 24, 2017 at 12:25 AM
Subject: I didn't cancel my Uber account...
To: Dave Farber <dave () farber net>


I didn’t cancel my Uber account. Uber never gave me the chance.

Shortly after the JFK incident, I sent a message through Uber’s feedback
form expressing my disgust with their behavior. I did not request to have
my account deleted (I could have simply done that myself). I naively
thought that as a customer witha  perfect rating, I might have some small
influence when my note was aggregated with all the other communications
coming in.

Uber simply deleted my account. No explanation, no attempt to communicate a
meaningful reply to my note — they just deleted my account.

Morbidly curious to see whether this was a careless call center error or
corporate policy, I have sent several follow-on messages asking them to
explain themselves. Nothing but form email gibberish sent back. No
explanation provided.

If they treat customers with this sort of contempt, god only knows what it
must be like to work there. Oh, wait. Thanks to Susan Fowler, we already
know.

-p



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