Interesting People mailing list archives

re Government webpage for every citizen in the race to create a paperless society


From: Dave Farber <dave () farber net>
Date: Sat, 20 Mar 2010 17:03:02 -0400





Begin forwarded message:

From: Lauren Weinstein <lauren () vortex com>
Date: March 20, 2010 3:16:08 PM EDT
To: Dave Farber <dave () farber net>
Subject: Re: [IP] Government webpage for every citizen in the race to create a paperless society



Dave,

Remind me again what happens to those persons banned from the Internet
under the "Three Strikes" (and other existing and/or proposed laws) if
such a regime came to pass?  And that's just one of the many reasons
why such a concept is inane.

It's one thing to offer online services as a very useful alternative,
but once you make them mandatory, start closing the call centers and
*require* everyone regardless of skill levels to use the Internet for
basic government services, it's a recipe for potential disaster and
effective disenfranchisement of the very people who are often in need
of those services the most -- even if you have a wonderfully designed
and operated computing infrastructure.

This is just the sort of half-baked IT wackiness we've come to expect
from Her Majesty's government of late.  Jeez.

--Lauren--
Lauren Weinstein
lauren () vortex com
Tel: +1 (818) 225-2800
http://www.pfir.org/lauren
Co-Founder, PFIR
  - People For Internet Responsibility - http://www.pfir.org
Co-Founder, NNSquad
  - Network Neutrality Squad - http://www.nnsquad.org
Founder, GCTIP - Global Coalition
  for Transparent Internet Performance - http://www.gctip.org
Founder, PRIVACY Forum - http://www.vortex.com
Member, ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Twitter: https://twitter.com/laurenweinstein


- - -


On 03/20 14:51, Dave Farber wrote:




Begin forwarded message:

From: Brian Randell <Brian.Randell () ncl ac uk>
Date: March 20, 2010 2:08:15 PM EDT
To: dave () farber net
Subject: Government webpage for every citizen in the race to create a
paperless society


Hi Dave:

From today's (UK) Times newspaper - for IP if you wish.

Cheers

Brian

---

Government webpage for every citizen in the race to create a paperless
society

All public services could be delivered online within four years under
an ambitious pledge by Gordon Brown to create a paperless state and
save billions of pounds, The Times has learnt.

Tens of thousands of public sector jobs could go in Jobcentres,
benefit offices, passport centres and town halls if face-to-face
transactions are scrapped in favour of cheaper and more efficient
online form-filling.

On Monday the Prime Minister will announce plans that he claims could
save billions of pounds over four years by making dealing with the
State as easy as internet banking or shopping on Amazon. Cash will also be saved on postage stamps, telephone calls and government buildings as the switch to the internet leads to the phasing out of call centres and
benefit offices.

The aim is that within a year, everybody in the country should have a
personalised website through which they would be able to find out
about local services and do business with the Government. A unique
identifier will allow citizens to apply for a place for their child at
school, book a doctor's appointment, claim benefits, get a new
passport, pay council tax or register a car from their computer at
home.

Over the next three years, the secure site will be expanded to allow
people to interact with their children's teachers or ask medical
advice from their doctor through a government version of Facebook. But
union leaders and privacy experts immediately warned that the
Government's record on IT projects was already catastrophic and there
would be key concerns about privacy, data protection and fraud. In
addition many elderly, disabled and undereducated people find it
difficult to carry out transactions online.

. . .

Full story at:

http://www.timesonline.co.uk/tol/news/politics/article7069240.ece


Some early cynical commentary on this by Toby Young can be found in a
(UK) Daily Telegraph blog:

Broon's latest announcement could cost the taxpayer billions

Oh dear. Here we go again. Gordon Brown is due to announce on Monday
that he wants every citizen to have their own personal webpage within
three years of Labour being re-elected. According to the Prime
Minister, this will enable them to access a range of public services
online, allowing them to apply for school places, book GP
appointments, claim benefits, get a new passport, pay council tax or
register a car.

Sounds like a good idea until you pause to think how much it's going
to cost. When it comes to delivering cost-effective, large-scale IT
programmes, New Labour's track record is lamentable. To take just one
example, the NHS National Programme for IT (NPfIT), established in
2002, was originally supposed to cost £2.3 billion over three ye ars. In 2006, with the Programme far from complete, the National Audit Office
estimated the total cost over 10 years would be £12.4 billion.
Officials involved in the Programme now think its cost will be closer to £20 billion and it won't be complete until 2014-15, though ev en this target - some nine years later than originally planned - is regarded as wildly unrealistic by most seasoned observers. Needless to say, those bits of the Programme that have come on stream so far are largely out of date and unworkable. According to Edward Leigh, the Chairman of the
House of Commons Public Accounts Committee, "This is the biggest IT
project in the world and it is turning into the biggest disaster."

. . .

http://blogs.telegraph.co.uk/news/tobyyoung/100030731/broons-latest-announcement-could-cost-the-taxpayer-billions/


--
School of Computing Science, Newcastle University, Newcastle upon
Tyne,
NE1 7RU, UK
EMAIL = Brian.Randell () ncl ac uk   PHONE = +44 191 222 7923
FAX = +44 191 222 8232  URL = http://www.cs.ncl.ac.uk/people/brian.randell




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