AT&T Micro Cell problem

[David Farber <dave () farber net>]

Begin forwarded message:

From: Jock Gill <jg45 () me com>
Date: July 23, 2010 7:39:51 AM EDT
To: David Farber <dave () farber net>
Cc: Jock Gill <jg45 () me com>
Subject: AT&T Micro Cell problem

HI Dave,

I hope an IP reader might have some suggestions for a cure for my AT&T MircoCell problem.  At my Vermont location, I 
get, at best, one bar of signal from a tower 15 miles away in St. Johnsbury on my new AT&T Captivate. A MicroCell seems 
like the perfect solution.  The four of us on AT&T would really like it if our iPhones and Captivate actually worked 
here.  The iPhones get either zero bars or the same one bar I get occasionally. In the summer, one bar is as good as it 
gets at my location.

I suspect that the problem is that I am attempting to register the device for the first time at a location that is NOT 
my primary billing address.  As the billing address is 180 miles away in Massachussets, it would be really nice not 
have to make a 360 mile drive just to register a device I purchased at the Montpelier AT&T Store.  By the way, the 
staff at the store has been terrific.

Here is the problem:  my AT&T MicroCell will not register at my rural location in Northern Vermont.  Note my mailing 
address in VT is NOT my 911 address:  There is no USPS service at my 911 address.  The upside is I get a no cost P.O. 
Box.

A few details.

The device powers up, locks into the broadband from Charter, and locks onto the GPS signal.  But then will not register.

AT&T tech support, to their credit, has called my VT home number three times.  But I am often away.  For some reason, 
they will not call my cell phone when I am not at home.  Of course they do not  leave a call back number - other than 
the general support number.  And, I regret, the tech support people have, in at least once instance, given me totally 
incorrect information -- you do NOT have to lock onto a cell tower signal for the MicroCell to register.

A resolution to this non registration problem would be greatly appreciated.

Many thanks,

Jock

Jock Gill
Pellet Futures / Biochar 
P.O. Box 3
Peacham,  VT  05862
Carbon Negative Solutions
(G) (802) 503-1258







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