Comcast Launches Data Usage Meter

[Dave Farber <dave () farber net>]

Begin forwarded message:

> From: Jason Livingood <jason_livingood () cable comcast com>
> Date: December 1, 2009 12:01:29 PM EST
> To: Dave Farber <dave () farber net>
> Subject: Comcast Launches Data Usage Meter

> Dave - For IP if you wish:
>
> Today we announced the start of a pilot market deployment of our  
> data usage meter for our High-Speed Internet Service. This  
> deployment begins today for customers in Portland, Oregon. We  
> announced this on our blog (at http://blog.comcast.com/2009/12/comcast-data-usage-meter-launches.html 
> ), on our network management page (at http://networkmanagement.comcast.net 
>  and http://networkmanagement.comcast.net/datausagemeter.htm) in an  
> email to customers in the pilot market sent today, and on two web  
> forums (our own at http://forums.comcast.net/comcastsupport/board/message?board.id=5&thread.id=114335 
>  and Broadband Reports at http://www.dslreports.com/forum/r23419689-Data-Usage-Meter-Launched 
> ).  An extensive list of FAQs can be found on our help site, as the  
> index updates (at http://sitesearch.comcast.com/?q=data+usage+meter&cat=ccentral 
> ).
>
> Since we know many of our customers will be curious about how the  
> usage meter works, we commissioned an independent analysis of the  
> usage meter by NetForecast, Inc.  Their report on the system is  
> available on their website (at http://netforecast.com/documents/NFR5101_Comcast_Usage_Meter_Accuracy.pdf 
> ).
>
> The pilot market deployment follows employee testing of the meter  
> this past summer.  We selected Portland because it is an area where  
> we have a single Cable Modem Termination System (CMTS) platform,  
> enabling us to control for that variable in the pilot (many markets  
> have several different CMTS platforms).
>
> Customers can view the usage meter by logging into Customer Central  
> (at http://customer.comcast.com) and clicking on the “Users and Sett 
> ings” tab.  From there, click on “View details” in the “My  
> devices” section (located toward the upper right hand of the screen) 
>  and that will go to the meter page. You can see what the usage mete 
> r looks like at http://networkmanagement.comcast.net/datausagemeter.jpg 
> .
>
> Our systems update the meter approximately every three hours, and it  
> displays in whole Gigabytes (GB), shown over a calendar month (not a  
> billing cycle) rounded down to the nearest GB.
>
> Much more detail can be found in the forum and Network Management  
> page links noted above.
>
> Regards
> Jason Livingood
> Internet Systems Engineering
> Comcast



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