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Computer glitch holds up 20,000 at LAX [RISKS] Risks Digest 24.79
From: David Farber <dave () farber net>
Date: Fri, 17 Aug 2007 10:18:00 -0400
Begin forwarded message: Date: Sun, 12 Aug 2007 06:37:52 -0700 From: Paul Saffo <paul () saffo com> Subject: Computer glitch holds up 20,000 at LAX More than 20,000 international passengers were stranded for hours at LosAngeles International Airport on Saturday, 11 Aug 2007, waiting on airplanes and in packed customs halls while the malfunctioning of a computer system
that determined who would be subject to secondary searches preventedofficials from processing travelers entering the U.S. The system was down
from 2pm until just after midnight, and the final passengers were notcleared until 3:50am -- except for six more requiring human intervention.
As of 3am, some parking lots were still gridlocked. "This is probably one of the worst days we've had. I've been with theagency for 30 years and I've never seen the system go down and stay down for
as long as it did," said Peter Gordon, acting port director for customs.[Source: Computer glitch holds up 20,000 at LAX; Passengers are delayed for
hours on planes and in terminals after a customs processing system goesdown. Karen Kaplan, Rong-Gong Lin II and Ari B. Bloomekatz, *Los Angeles
Times*, 12 Aug 2007; PGN-ed]http://www.latimes.com/news/local/la-me-lax12aug12,0,5727961.story? coll=la-home-center
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- Computer glitch holds up 20,000 at LAX [RISKS] Risks Digest 24.79 David Farber (Aug 17)