Nokia "service"

[David Farber <dave () farber net>]

from http://www.allaboutsymbian.com/archive/t-35496


Canada 9500

With Nokia USA announcing that the 9500 will be arriving soon, I contacted
Nokia to ask them when firmware upgrades in this part of the world would be
available - the news wasn't good. :banghead: This was their reply.

 Thank you for e-mailing Nokia's Contact Center.

 We appreciate you contacting us to inquire on how you can upgrade the
software of your foreign Nokia 9500 phone.

 The software that we use on our Nokia phones in the United States is
slightly different than the software used in other countries. The menu
structure may not be the same and the language options may be different. It
is likely that the phone would need to be returned to the original point of
purchase for firmware upgrade.

 As a result, Nokia North American repair facilities and authorized service
centers do not perform software upgrades or repair phones that were sold
outside of the United States. If the repair center receives a Nokia phone
that was sold in another country the phone will be returned back to customer
without repair. 

 If you have any additional questions, please contact us. To ensure proper
handling, please continue to use the current subject line.

 Thank you for choosing Nokia for your mobile needs.

 Larry
 E-mail Specialist
 Nokia Inc. 

 p.s. I bought the phone from eXpansys US


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