The latest in remote control

[David Farber <dave () farber net>]

Sure hope India remains our friend and stable.

Begin forwarded message:

From: Claudio Gutierrez <gutierrezclaudio () terra cl>
Date: September 9, 2004 1:56:49 PM EDT
To: Dave Farber <dave () farber net>
Subject: The latest in remote control

After the call-centre, now the IT department is off to India

IN A shiny new building in the drab construction site that is Noida, a 
Delhi suburb, teams of young Indian engineers are, in a manner of 
speaking, managing the world. A number of America's best-known 
companies have entrusted the remote running of part of their global 
computing networks to HCL Comnet. This information-technology services 
firm is at the crest of what Gartner, a consultancy, has called “the 
next big wave” of Indian outsourcing deals, covering remote 
“infrastructure-management services”.

India's outsourcing boom started with software development and has 
expanded into a whole range of business services that can be handled a 
continent away, of which the country's hundreds of call-centres are 
just the most prominent examples. This takes that trend one stage 
further, and shifts offshore much of the administration and maintenance 
of a firm's IT systems. Gartner's Partha Iyengar divides remote IMS 
work into three categories: monitoring global network operations; 
providing helpdesk support and maintenance; and administering 
databases.

<snip>

http://www.economist.com/printedition/displayStory.cfm?Story_ID=3177136

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